How to replace a device 

If you have a new device, you’ll need to swap it out in your account to ensure your participation stays active. The process is a simple two-step "Out with the old, in with the new" approach.

Step 1: Remove Your Old Device

Before adding a new one, you must clear the slot by removing the unused hardware:

1. Log In: Your Nielsen Computer & Mobile account using your credentials.

2. Navigate: Click on Add/Remove Devices. You will see a list of all currently registered computers, mobiles, and tablets.

3. Delete: Find the old device in the list and click Edit.

   • Scroll to the bottom of the page and click Remove.

   • Confirm your choice when prompted.

Step 2: Add Your Replacement Device

Once the old device is gone, you can register your new hardware.

1. On the Add/Remove Devices page, click the New Device button.

2. Select Type: Choose whether you are registering a Smartphone, Tablet, or Computer, then click Next.

3. Complete Setup: Follow the prompts to finish registration. Your new device will now appear on your Devices page.

4. Install: Click Install the App next to the new device and follow the on-screen instructions to get started.

Need Help?

If you encounter an error message as seen in the screenshot below our support team is here to assist.

To expedite your request:

• Take a screenshot of the error.

• Note the names of both the old device and the replacement device

Support will verify if the replacement meets the necessary replacement criteria (previous device has to have been active within the last 30 days) before providing further instructions.